Customer Support Executive - Expired

Category: Computer Software, Web Development & Information Technology Job Type: Full Time
Career Level: Entry Level (Less than 2 years of Experience) Total Position: 3
Education: Bachelors/Masters
Skills: Good communications skills, Ability to listen and active problem solving skills, Good interpersonal skills, Ability to handle pressure, Assessment for the 'Right' Customer Service Executive
Gender: No Preference Require Travel: No
Minimum Experience: Fresh Graduate Shift Timing: First Shift (Day)
Salary Range: Confidential Apply By: 3/19/2019
Job Location: Lahore

Experience: At least 6 Months

The Job Role and Responsibilities
The primary responsibilities of a Customer Service Executive would be:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:

Communication Skills

  • AMCAT English : High
  • Spoken English : High
  • Agreeableness: Mid to High

Interpersonal Skills

  • Spoken English : High
  • Extraversion: Mid
  • Openness to Experience: Mid

Problem Solving Skills

  • Logical Ability: Mid to High
  • Ability to Work under stress
  • Emotional Stability: Mid to High

This post is only for UMT students (Current/Alumni), no outsider will be entertained. Send CV with the latest Photograph at [email protected]

Mention (Customer Support Executive - in the subject line.

Please ensure without the above-mentioned subject, no CV will be entertained.